• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We are proud to announce we have achieved a new sustainability milestone on another Poly headset! Read more about our commitment to sustainability!
Locked

‎02-18-2025 07:42 AM

HP Recommended
Product: Voyager FOCUS UC B825 M USB-A
Operating System: Microsoft Windows 11

Mute is not working

1 REPLY 1

‎02-19-2025 09:57 AM

HP Recommended

Hi @KK2026 Welcome to Poly HP Support Community.  
 

I’m sorry to hear about the difficulties you’re experiencing with your Voyager Focus UC headset. I completely understand how important it is for the headset to function properly, and I appreciate your patience.
 

To assist you in resolving this, please follow these troubleshooting steps:
 

  1. Verify and update the headset firmware using the Poly Lens application.
  2. Ensure the headset is set as the default device within the Poly Lens application.
  3. Perform a reset of the headset through the Poly Lens application.

If the issue persists after these steps, I kindly recommend reaching out to our HP Support team. Our support engineers will be happy to assist you further. You can contact them by clicking the following link.

 

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.