Voyager Focus 2 Beeping Twice Every Few Seconds

[MelS6]

My headset is beeping twice every ~10 seconds both while on the charging stand or just lying on my desk. The red light on the side is flashing as well. Resetting the headset did not work, repairing the headset did not work either. Additionally, attempting the solution posed in another thread of holding the mute button to get purple flashing lighs did not work either. The purple lights never appeared. 

[Meghana_10]

Hello, @MelS6, and welcome to the HP Poly community.

I am sorry to hear that you are facing issues with the Poly Voyager Focus 2. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

Reset sensors 

There are two ways to reset the headset sensors.

 Choose: 

• With your headset powered on, charge your headset on the charge stand for 10 seconds 

• Power on your headset while pressing the Mute button for more than 4 seconds until the LEDs flash purple 4 times, being careful not to touch the ear cup padding or allow it to come in contact with surfaces 

Disable sensors 

You can disable your headset's smart sensors in two ways: 

• Manage sensors in Poly Lens App 

• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple, then red. Repeat to reactivate; the LED flashes purple, then blue Note: Sensors cannot be disabled while streaming audio.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

[MelS6]

Hi, that does not work unfortunately. The purple light never shows up

[Meghana_10]

Thank you for the update. @MelS6 

It seems like you have tried almost all the troubleshooting, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution. 

Regards,

Meghana