Voyager Focus 2 Series - mic not working

[WillersC]

My headset, Voyager Focus 2 Series microphone stopped working. It's picked up on the computer but there's no sound recognising via the headset. I've reinstalled the device via Bluetooth, check the software update.

[Meghana_10]

Hello @WillersC, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Focus 2.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Check the correct input/output devices

On Windows:
 

• Right-click the sound icon → Sound settings.
• Under Input, ensure it says Voyager Focus 2 Hands-Free AG Audio (not Stereo).
• Under Output, ensure Voyager Focus 2 Stereo is selected for playback.
• Speak into the mic and check the input level bar.

On Mac:

• Go to System Settings → Sound → Input.
• Select Voyager Focus 2 Hands-Free.
• Speak to see if the input meter moves.

2. Check Poly Lens settings
 

• Open the Poly Lens App on your computer.
• Select Voyager Focus 2 → Settings → Audio.
• Check if Microphone Mute is toggled.
• You can also run a test call from there.

3. Reset the headset

• Turn off the headset.
• Press and hold the Call button and Mute button together for about 5 seconds until the LED flashes purple twice.
• Release the buttons.
• Re-pair it again.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @WillersC 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

Hi @WillersC, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana

[Meghana_10]

@WillersC Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care and stay fantastic!

Regards,
Meghana