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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-13-2023 11:54 AM

HP Recommended
Product: Poly Voyager Focus 2 Headset
Operating System: Microsoft Windows 11

I installed the Poly Lens app for windows and connected my Poly Voyager Focus 2 Headset using bluetooth on the laptop. The headset is connected and seems to be working fine. 

However, it does not show up in the Poly Lens Desktop App.

vespa300_0-1699901506635.png

 

It does show up under the Windows 11 Bluetooth Connected devices:

vespa300_1-1699901644998.png

 

I would like to use the Poly Lens app to see battery level and for troubleshooting issues.

3 REPLIES 3

‎11-15-2023 09:20 AM - edited ‎11-15-2023 09:20 AM

HP Recommended

Hello Vespa300, welcome to the HP Poly community.
Could you please connect the USB dongle provided with the headset and connect the headset and then check the Poly Lens application if the headset and the dongle are detecting?
Also first please switch off the native Bluetooth of the PC and then connect the USB dongle to the PC and connect the headset.


Regards,
Meghana

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‎11-15-2023 09:22 AM

HP Recommended

Hi @vespa300,

 

Welcome to the HP Poly community!

Try uninstalling and reinstalling the Poly Lens application.

 

Regards,

Prajwal

 

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‎11-15-2023 09:28 AM

HP Recommended

Thanks for responding!

My headset did not come with the USB dongle. It only came with the base which plugs in to the computer with USB.

vespa300_0-1700065650102.png

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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