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HP Recommended
Microsoft Windows 10 (64-bit)

My headset is beeping twice every ~10 seconds both while on the charging stand and during calls. The blue light is also blinking, alternating left and right.

3 REPLIES 3
HP Recommended

Hello MelBB, welcome to the HP Poly community.
Could you please follow a few troubleshooting steps mentioned below?

1. Could you please connect the headset to the PC and check for firmware updates and update them on the Poly Lens application?
2. Could you please restore the settings to default on the Poly Lens application?

Reset sensors:
There are two ways to reset the headset sensors. Choose: 
• With your headset powered on, charge your headset on the charge stand for 10 seconds 
• Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice, being careful to not touch the earcup padding or allow it to come in contact with surfaces 
Disable sensors:
You can disable your headset smart sensors several ways: 
• Manage sensors through Plantronics Hub software Mute/unmute Mute on reminder* OpenMic Volume Play or pause music Track selection Use sensors 10 
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to reactivate; the LED flashes purple then blue

Once done please switch off and switch on the headset again to save the settings.

Regards,
Meghana

HP Recommended

HI Meghana,

My headset firmware is up to date. I was not able to get it to flash the purple lights. Is there anything else I can try?

 

HP Recommended

Thank you for the update.
Looks like there is some issue with the headset
I request you to please reach out to Poly customer support at 800-985-9815 for further and better assistance. 

Regards,
Meghana

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.