Voyager Free 60+ Microphones Quit working

[BK775]

I have a set of the Free 60 earbuds that no one can hear me on during a phone call. I have tried on 2 different phones. I have updated the charging case and the earbuds themselves and nothing changed.  They are 6 weeks old at most.  I cannot get the chat support or request a replacement options to do anything. I enter all required information and click submit and all that happens is the screen refreshes.

[Prajwal_10]

Hi,
Welcome to HP Poly community!

Please let me know which country you are located in so that I can provide you with the support number.


Regards,
Prajwal

[kinmod]

I have this problem of the darn thing going on mute by itself consistently (as in 14 times in 45 minutes) and the only way I know is because I turned on the mute on/off notification, I am just wondering if that could be one possibility?

[kinmod]

Yes, just upgraded today, need to upgrade the earbuds and the case separately....and apparently the dongle as well. Had to google my way through.