Voyager Legend 50 - No Caller ID

[tb8501]

I've been using the Voyager 5200 series for many years and have been happy with them...I've gone thru 4 or 5 of them over the last decade and a half.

I recently purchased a Voyager Legend 50 because Best Buy doesn't have the 5200 series available. It's very similar, but the Legend 50 doesn't communicate the caller id for an incoming call. I didn't realize how much I relied on that feature, so it's been frustrating for the week that I've had the Legend 50.

I'm not sure if I just can't find the "turn-on" button for the caller id...or if Poly discontinued a good feature.

Disappointing to say the least...a long time customer might have to find a different bluetooth headset to use.

Can the caller id feature be turned on somewhere?

[M_Salman]

Hi @tb8501, Welcome to Poly HP Support Community.  
 
I'm really sorry to hear that you're experiencing this issue with your Voyager Legend 50. I completely understand how important it is to have everything working seamlessly, and I’m here to support you the best I can.

While the specific feature you're looking for isn't available on the Voyager Legend 50, there’s a helpful workaround you can try by enabling Caller ID announcement through your phone settings. Many users have found this helpful, and I hope it works well for you too.

Please follow the steps below based on your phone brand:

 

Cell Phone Brands

Enable Caller ID Announcement—For Voyager Legend 30/50

1. Samsung Devices

• Open the Phone/Dialer app.
• Tap the three dots (or gear icon) near the search icon and select Settings.
• Go to Answering and ending calls.
• Enable Read caller names aloud, then select Over Bluetooth headphones only.

2. Apple Devices

• Go to Settings > Siri (or Apple Intelligence & Siri) > Announce Calls.
• Choose Headphones Only.

3. Motorola Devices

• Open the Phone/Dialer app.
• Tap the three dots (or gear icon) and select Settings.
• Tap Caller ID announcement.
• Select Only when using a headset.

If you need any further support or have additional questions, please don’t hesitate to reach out to HP Support. Our Support Engineers will be more than happy to assist you further.
You can contact HP Support through this link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[tb8501]

It kind of works...about half the time. It's better than not at all, but the headset is just slow enough I only get the last name of the contact. So it's better than nothing, but meh at best. 😞

[M_Salman]

Thank you for the confirmation. @tb8501.

I truly appreciate your feedback—it’s valuable and will certainly be taken into consideration. Thank you again for your understanding and support.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Nate993]

Was the voice readout of the caller ID specifically removed from the Legend 50? I was excited to see the 5200 was finally upgraded (ditch micro USB + longer battery life). Knowing how I use my headset throughout the day, constantly on the go, and the number of unsolicited vs legitimate calls I receive throughout the day, it's a real deal breaker if I have to pull out my phone every time to see who's calling. The workaround of enabling readout through the phone app only partially works, so it's not a viable solution. This was one thing the 5200 actually did perfectly, so it's a shame to lose that in what should be an upgrade.

[M_Salman]

Thank you for your response. @Nate993 
 

Thank you for your post. While the Voyager Legend 50 does not include the Caller ID feature, there's no need to worry, this feature is available on the Voyager 5200 and will continue to be supported on that model.

Note: An incoming caller's name is not announced if the caller is unknown, unlisted, or blocked, or if the language is not supported.
 

1. if your phone supports Phone Book Access Profile (PBAP)
2. if you granted access to your contacts during the pairing process (for many mobile phones, this is a preset out-of-the-box and may not be necessary) if the caller is stored in the phone's contacts list
   
    

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[David3123]

Let’s call it what it is: the so-called "Legend" 50 is a complete misfire. HP/Poly made a couple of technical upgrades—sure, new charging port, better battery—but completely missed the single most important reason professionals buy mono headsets in the first place: Caller ID announcement. Without it, this product is a joke. A mono headset isn’t for listening to music—it's for non-stop calls, often while on the go. Caller ID announcement isn't a “nice to have”—it's the entire point.

You removed a feature that was flawlessly implemented in the Voyager Legend, the Edge, and still exists on the aging Voyager 5200. Who exactly made the call to strip the most relied-upon feature from your so-called next-gen headset? Do you even understand your own customer base?

Caller ID announcement is essential for busy professionals—whether we’re driving, cooking, walking, working, or simply trying not to pull our phones out 50 times a day. Removing it is an insult to the people who actually use these headsets for real-world business. And then you have the audacity to name this thing "Legend"? It’s not a legend. It’s a letdown.

Worse still, HP/Poly support’s response to justified complaints has been a masterclass in avoidance. Telling people to go back to the 5200 is not a solution. We already know the 5200 exists. We also know it has terrible battery life, Micro-USB (which no one wants in 2025), and frequent connectivity issues that you’ve never addressed. So now you’re basically saying, “We made a new product, but sorry, it’s broken—just go use the old broken one.”

This isn’t innovation. It’s regression.

I bought one Legend 50 unit to test before ordering hundreds for my field sales team. Thank god I did. One day of use, and I was ready to return it. Caller ID announcement was gone. Feature removed. No notice. No workaround that works. Just gone. What exactly are we upgrading to here? A prettier headset that does less?

Let me be brutally clear: This is not an upgrade. This is a downgrade with a misleading name. It’s a waste of money, time, and trust.

Now, I challenge HP/Poly to answer this directly—not with canned responses, not with “we’ll submit feedback,” not with “try the 5200.” I want to know:

• Why was Caller ID announcement removed from the Legend 50?

• Who exactly was this product made for?

• How can you claim to improve battery life while gutting the feature that heavy users rely on the most?

• Where was the market research? Did you actually talk to real mono headset users?

Let’s also not pretend customers aren’t catching on. Amazon shows the sales numbers right on the listing—no guesswork needed. The 5200 has held steady at “2K+ sold in past month” for years. The Legend 50 came out in January 2025, and here we are in July, and it's still limping along at just “1K+ sold in past month.” That’s front and center—anyone comparing products can see it in two seconds. Educated buyers see that the new headset is selling half as well as the old one, and they know something’s wrong. They dig deeper, realize Caller ID announcement is gone, and walk away. And the ones who don’t notice right away? They buy it, get burned, return it, and move on—because once a company spits on its customers and ignores what they actually need, don’t be surprised when those same customers spit back and stop trusting you altogether.

And while I’m at it: to HP support agent Mr. M. Salman, who chimed in just to say the 5200 still has Caller ID announcement—thanks for completely missing the point. This isn’t about the 5200. This is about your new product. And your response? Tone-deaf, evasive, and lazy. Not to mention you failed to address that the 5200 has long-standing connectivity issues that many phones struggle with, and you’ve never fixed that either.

Bottom line: You released a mono headset without the most important mono feature. You ignored your customer base, responded with boilerplate nonsense, and expect loyal users to just roll over.

No. We return the product. We move on. And if this is how HP/Poly continues to operate, we stop coming back.

Do better—take the guts and fix this product to include Caller ID announcement.  Start listening to your customers and stop making excuses.  It's about time!

[M_Salman]

Thank you for your response. @David3123 

I sincerely apologize for the inconvenience this has caused. I truly understand how important the caller ID feature is to your overall experience.
 

Please know that I’ve shared your feedback with the relevant team and have requested that they consider adding this feature back in a future update or exploring alternative solutions that meet the same need.
 

Once again, I genuinely apologize for the issue you're facing, and I appreciate your patience and understanding.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[DVDDD]

Glad I found this post. I have 6x of the 5200 and have been using the new 50 since May. You saved me need to type out the same thing. I have these in my vehicles at home and in the office. Usually I go through two of them per day in respect to battery life. 

the noise cancellation on the new one is better than the 5200. I have the issue of the red led stays on when I power it down, it won’t charge from the usb port (only via charge case) and no caller ID. In the phone BT settings for the new headset the  sync contact option isn’t there, so it’s not recognized by iOS as a caller ID capable device. Need some firmware updates for this thing soon please. 

[M_Salman]

Thank you for your post @DVDDD 

It’s great to know you’ve had a chance to compare both the 5200 and the Legend 50 in different environments. You’re absolutely right about the improved noise cancellation

As mentioned earlier, caller ID is currently not supported on the Legend 50, and since the contact sync option isn't available in iOS Bluetooth settings, it isn't recognized as a caller ID-capable device. I’ve shared an alternative workaround in an earlier post that may help enable caller identification through your phone’s settings—feel free to give it a try.

Regarding the red LED staying on and charging issues via USB, I completely understand how frustrating that can be. Please try the following troubleshooting steps:
 

• Verify and update the headset firmware using the Poly Lens app (desktop or mobile), if any update is available.
• Reset the headset sensors via the Poly Lens app.
• Perform a full headset reset using the Poly Lens application.
• Try a different USB cable or power adapter to rule out any hardware issue with the charging setup.
• Test the device again using both the USB port and the charging case.
   

If the issue still persists after these steps, I would recommend contacting HP Support. Our Support Engineers will be glad to assist further and work toward a resolution.

You can reach HP Support by clicking the following link:
https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman