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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎11-08-2023 03:23 PM

HP Recommended
Product: Voyager Stand

For whatever reason, when I dock my headset to the stand to charge, the battery LED on the stand flickers every 1 second and the base station seems to beep every 1 second.  Please help!

Base station details:

Software Version:
449
PID:
0x02EA
Software Components:
View 3 components

 

Bluetooth: Version 449
Headset: Version 449
USB: Version 449

 

Headset details:

Software Version:
0.0.787.4266
PID:
0x0154
Software Components:
View 2 components

 

Bluetooth: Version 1927
SetId: Version 0.0.787.4266
1 REPLY 1

‎11-09-2023 11:02 AM

HP Recommended

Hello Spamy, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager Office.
Could you please disconnect the connections of the headset and place the headset for charging. Also please charge the headset with a different cable and power source and let me know if the issue is resolved.

Regards,
Meghana

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

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