Voyager legend continuous beeping on starting a call

[jsb2dc]

My Voyager Legend headset continuously makes the three note "call started" sound after a call starts. Is there a way to fix this?

[Meghana_10]

Hello @jsb2dc, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Legend.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

1. Check for Active Call Notifications

• The headset may be repeatedly signaling call status due to multiple active call sessions or a softphone integration issue.
• If you use UC software (Microsoft Teams, Zoom, Cisco Jabber, etc.), make sure only one call is active.
   

2. Disable Call Status Notifications

• In Poly Lens:
  • Go to Settings → Notifications.
  • Turn off Call Start/End tones or adjust tone behavior.

3. Reset the Headset

• Press and hold Call button + Volume down for 5–6 seconds until the LED flashes red/blue.
• Re-pair the headset with your device.
• Also connect the headset to the PC and restore the settings to default on the Poly Lens Application. 

4. Update Firmware

• Outdated firmware can cause repeated tones.
• Download Poly Lens:
  • Poly Lens - HP Poly Lens App – Manage Your Devices and Improve Communication with Ease | HP® India
• Connect your headset via USB and update to the latest firmware.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana