When wearing right ear bud (Poly 60) getting "low battery" notification on Android phone every 5 sec

[Vlad81]

When wearing right ear bud of Poly 60 receive "low battery" notification every 5 seconds. Battery is full . Doesn't happen when wear left ear bud

[M_Salman]

Hi @Vlad81, Welcome to the Poly HP Support Community.
 
I'm sorry to hear you're experiencing issues with your Voyager Free 60 earbuds. I completely understand how important it is to have them working seamlessly, and I’m here to help you through the next steps.
 

Please try the following troubleshooting steps to help resolve the issue:
 

• Update the Firmware
  Open the Poly Lens application on your PC and ensure the firmware for both the earbuds and the charging case is up to date.
• Battery Reset
  Completely drain the battery of both the earbuds and the charging case. Once fully depleted, recharge them completely and test the earbuds again.
• Factory Reset
  Use the Poly Lens application to perform a reset of the earbuds.
   

If the issue still persists after these steps, I recommend reaching out to HP Support. Our support engineers will be glad to assist you further and work towards a resolution.

You can contact HP Support by clicking the following link:

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Vlad81]

Thank you, @M_Salman
Issue was happening intermittently for the last week or so. So today I decided to update case, earbuds and BT dongle (lengthy, confusing and annoying process 😞  ) .
After update(s) been done for all three parts (case, BT dongle, earbuds) issue is still there.
Work around - get left earbud from case, put into ear for a few seconds, get right and put into ear, then return left to case. Notifications for low battery not coming anymore.
But if I put right earbud first - notifications there.
You might ask why I use one earbud at a time? Battery life ~30 minutes, and I have meetings longer than that.
How do I drain battery completely on earpieces and case? Leave those unplugged for a few days (dunno how long it will take for case to discharge)?

Cheers

Vlad

[M_Salman · Accepted solution]

Thank you for your response. @Vlad81 

Thank you for the detailed update, and I truly appreciate the effort you’ve put into troubleshooting so far. I understand how inconvenient it is.

Regarding your question about draining the battery completely:
 

To fully drain the earbuds, keep them out of the case and connected to a device, preferably playing continuous audio (such as music or a podcast) until they shut down on their own.

For the charging case, you can place the earbuds inside without charging the case. This will slowly drain the case as it attempts to charge the earbuds. Leave it unplugged for 24–48 hours, or until the case no longer powers on.

Once both the earbuds and case are fully drained, charge them back to 100% and test again. This can sometimes help resolve power-related or sync issues.

Additionally, if you haven’t already done so, I recommend performing a reset of the earbuds using the Poly Lens application. This can help clear any residual configuration glitches and may improve overall performance.

If the issue continues even after these steps, I recommend reaching out to HP Support. If your device is still under warranty, our support engineers will be able to assist with a replacement or provide further guidance.

You can contact HP Support by clicking the following link: https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Vlad81]

Thank you, @M_Salman
Resetting ear pieces (there's no "reset" option for case itself) did the trick.
Earbuds reset is convoluted though - buds should be out of case and, probably, be in ears (there's sensor, which "knows" piece is in a close proximity to the skin). I don't even mention case has to be connected to computer over USB! Extremely user unfriendly. 
Never the less - reset did it.
I was concerned about battery drain for buds and case, - it is not as you described 48 hours. Buds to be in the ears to play content for 30-60 minutes. Then back to case to recharge (and partially discharge case), then back to ears. Repeat ~50 times, till case and buds exhausted. Customer (poor me in this case) should take active part in the process - listening and replacing buds in box and back ... How is that user friendly? So "drain battery" option was scary.

Appreciate your advice nevertheless, - annoying "low battery" notification gone.

Cheers

Vlad 

[M_Salman]

Thank you for your response. @Vlad81 

Thank you so much for taking the time to share your experience. I'm really glad to hear that the reset resolved the “low battery” notification issue.

I completely understand that the reset process, especially with the need to keep the earbuds out of the case and connected via USB, can feel a bit complex. Your insights are very valuable, and I appreciate you highlighting the role of the proximity sensor during the reset—this kind of feedback helps us better understand the user experience and where improvements can be made.

Thank you also for clarifying your experience with the battery drain process. I can see how the repeated steps you had to follow would be time-consuming and not as intuitive as expected. Your persistence and patience in working through it are truly appreciated, and I’ll make sure your feedback is shared with the appropriate team for future improvements.

I’m really pleased the issue is resolved for now, and I’m here if you have any other questions or need further support.

Regards,

Salman