Where do I find the serial number for a Poly Voyager Focus 2 headset?

[dgladden]

It looks like Poly was bought by HP and I'm trying to get support but the HP support website wants the serial number for my headset. 

Where do I find the serial number?  I don't see it on the headset itself and I cannot find it in the Poly Lens mobile app.

[Meghana_10]

Hello, @dgladden, and welcome to the HP Poly community.

The serial number for the Poly Voyager Focus 2 can be found on the inner part of the headband, and it is a 6-digit alphanumeric value that starts with S/N.
Please connect the headset to the PC via the USB cable, and then check the Poly Lens application to find any details or updates about the headset.

Regards,
Meghana

[dgladden]

I’m trying to add the Voyager Focus 2 to my HP list of owned products on my Dashboard but it keeps saying that the serial number is invalid.

The serial number Is six characters long with numbers and letters.  I tried to input with all uppercase letters and all lowercase letters.

[Prajwal_10]

Hello @dgladden,

Sorry to hear that you are having issues registering the serial number of the headset on our support site. This issue could have been caused by the transition from the Poly Support Site to the HP Support Site.
You can contact our support team at 800-985-9815. If you are looking to get the headset replaced under warranty, I would recommend that you keep a copy of the invoice safe in order to get the headset replaced under warranty.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.

Regards,

Prajwal