Why is your Poly Lens BT700 installing in Windows as a USB controller?

[tsarinana]

The Poly Lens BT700 

Application ID ac6279a5-f8ec-47bf-8fef-32bb97ff5c26

Software version 1.4.0

Installs in Windows 11 OS as a Universal Serial Bus controller and not as a Sound BT700. WHY? 

In order to utilize the Headset the module should register under Windows Device Manager under Sound 
Your product software seems t be sold without testing. Please provide an updated driver that installs correctly with Windows 11. 

[tsarinana]

This document makes no mention of how to access the USB as Sound device. The steps are faulty and inaccurate.
https://kaas.hpcloud.hp.com/pdf-public/pdf_9497395_en-US-1.pdf

[tsarinana]

This is wrong
1 To configure your USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700

[tsarinana]

The install package is allowing Windows to use it as a default USB and applying Driver Name: usbhub3.inf

Device USB\VID_0A12&PID_4010\5&7d754c8&0&2 was configured.

Driver Name: usbhub3.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 05/21/2024
Driver Version: 10.0.22621.3672
Driver Provider: Microsoft
Driver Section: Generic.Install.NT
Driver Rank: 0x802000
Matching Device Id: USB\USB20_HUB
Outranked Drivers:
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&1cd7ea71&0&0

'Add a device' under System then  Sound  reports 'Unknown device'

The Poly Lens software is installed in Windows path  C:\Users\tsarinana\AppData\Local\Programs\oz-client

[tsarinana]

How does a headset get Windows default drivers as a usbhub3.inf and not report in Device Manager   Sound 

I connected Plantronics headset for comparison and no issues. Why is Poly BT700 a problem? 
Clearly Poly BT700 is not a Audio input and output device. 

For Poly 
In Control Panel  Hardware and Sound   Devices and Printers   Unspecified 
right click Poly BT700, then click on Properties
click on Generic USB Hub, then click on Properties
new window opens, click Change settings,  Events tab, then select top Description 'Device configured (usbhub3.inf)

Information pane is 

Device USB\VID_0A12&PID_4010\5&7d754c8&0&2 was configured.

Driver Name: usbhub3.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 05/21/2024
Driver Version: 10.0.22621.3672
Driver Provider: Microsoft
Driver Section: Generic.Install.NT
Driver Rank: 0x802000
Matching Device Id: USB\USB20_HUB
Outranked Drivers:
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&1cd7ea71&0&0

Plantronics 

Device SWD\MMDEVAPI\{0.0.0.00000000}.{4d992658-3bf4-43df-a21c-8f91ba37ca3d} was configured.

Driver Name: audioendpoint.inf
Class Guid: {c166523c-fe0c-4a94-a586-f1a80cfbbf3e}
Driver Date: 05/06/2022
Driver Version: 10.0.22621.1
Driver Provider: Microsoft
Driver Section: NO_DRV
Driver Rank: 0xFF0000
Matching Device Id: MMDEVAPI\AudioEndpoints
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: USB\VID_047F&PID_AC01&MI_00\d&32b7bd6d&0&0000

[tsarinana]

Check the Poly Lens version the USB adapter  is 
Launch the Poly software installed on your Windows OS 

click on Support, then click on Device Info & Logs

Follow this document https://info.lens.poly.com/blog/2023/12/01/download-software-versions

After you log in click on Manage, do a search for BT700
https://lens.poly.com/manage/software-versions?tenantId=96d83f3d-57f9-4fd3-8d4f-58b89610e5d7

[tsarinana · Accepted solution]

There is a little button that moves side to side on the headset where the mic resides. 
Move it to the network. The USB adapter changes to a purple led when connected.

The software  reports 

The audio works with YouTube and connects to Zoom