Windows 11 Unknown USB Device error (Device Descriptor Request Failed)

[bfanjoy]

Trying to connect my Voyager 4310 UC to my laptop running Windows 11 and I am getting an Unknown USB Device error (Device Descriptor Request Failed).  Is there a Windows 11 driver file or update that I can apply?

[M_Salman · Accepted solution]

Hello @bfanjoy, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding the Poly device.
 

I’m sorry to hear you're experiencing issues with your Voyager 4310 UC headset. I understand how important it is for your headset to function reliably, especially during your daily communications. Let's try a few troubleshooting steps to help resolve the issue:
 

• Connect the headset to your PC using the USB cable, and check if it appears in the Poly Lens application.
• If it does, please verify and update the headset firmware to ensure you're running the latest version.
• Once connected, please perform a reset of the headset using the Poly Lens application.
• On your Windows PC, open Device Manager and locate the Voyager 4310 drivers.
• You can try removing the drivers, then restart both your PC and the headset, and test the connection again.
   

These steps typically help in resolving most detection or performance-related issues. Please give them a try and let us know how it goes—we're here to support you

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[bfanjoy]

It was a reboot after software install and firmware update that was needed.  The support link was broken for an hour, but it came back so I attribute that to an outage.  Works great after the new firmware was updated.  Thanks.  

[M_Salman]

HI @bfanjoy, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue.

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help!

Thanks again for your confirmation, and we wish you an amazing day ahead!

Regards,

Salman