anc not working

[Chhh]

anc not working

[Meghana_10]

Hello @Chhh, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Free 60 UC.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

If you are experiencing issues with Active Noise Cancellation (ANC) not working on your Poly Voyager Free 60 UC, here are some steps to troubleshoot and resolve the problem:
 

Ensure ANC is Enabled:

• Open the Poly Lens Mobile or Desktop app.
• Navigate to the settings of your Poly Voyager Free 60 UC.
• Ensure that ANC is enabled under the settings. You can also try toggling it off and then back on.

Update Firmware:

• Check if your Poly Voyager Free 60 UC is running the latest firmware version.
• Use the Poly Lens Mobile or Desktop app to check for updates and install them if available.

Check Device Connection:

• Make sure the earbuds are properly connected to your device. Reconnect them if necessary.

Battery Level:

• Ensure that the battery level of your earbuds is sufficient, as a low battery might affect the ANC functionality.

Reboot the Device:

• Try rebooting your earbuds by turning them off and then on again.

Reset Device Settings:

• If the issue persists, consider restoring the factory default settings for your device through the Poly Lens app.

Check Physical Condition:

• Examine the earbuds for any physical damage or debris that might affect the ANC functionality.

Please check if the provided Bluetooth USB adapter is connected and paired correctly to the PC, and also check if the LED indications are right. 
 

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @Chhh

We haven’t heard from you; this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.
 

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana 

[Meghana_10]

@Chhh, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana