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‎12-20-2023 10:14 AM

HP Recommended
Operating System: Microsoft Windows 11

beeping poly 4300 series headset. device does not show up in the poly lens app.. any ideas?

1 REPLY 1

‎01-02-2024 10:36 AM

HP Recommended

Hello Poly_G-7, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Voyager 4300 headset. 
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please try uninstalling the app, reboot/restart the PC and re install the Poly Lens application and then connect the headset to the PC and check if the headset is showing up on the application?
2. Could you please try installing the app in any other PC and check if the headset is showing up?

Regards,
Meghana

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