disable audio streaming with Legend V50

[MHCLV]

In June of this  year (2025), there was a complaint about being unable to prevent a Poly Voyager Legend 50 headset from playing music.  This is a feature of the predecessor headset, the Voyager 5200.

You said this was not currently an option -  major oversite on your part - but that you'd add it in a subsequent update.   It's now over 6 months (one half an entire year)  , and there is still no solution to the problem.

When are you going to correct this?????

BTW: I cannot add my headset to my profile due to an error in your website.

[M_Salman]

Hello @MHCLV , Welcome to the HP Poly Support Community.

Thank you for reaching out with your inquiry regarding the Poly device.
 

We understand your interest in the disable streaming audio option for the Voyager Legend 50 and appreciate you bringing this to our attention. Please note that this feature has been disabled and is no longer available at this time. Your feedback has already been shared with the relevant team; however, there is currently no estimated timeline for when this option may be re-enabled.
 

We truly value your feedback and encourage you to submit additional input directly through the Poly Lens application. You can find the Submit Feedback option in the top-right corner of the Poly Lens interface. This ensures your request is formally recorded and reviewed for future consideration.
 

Thank you for your understanding and continued support.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[MHCLV]

Why on earth would you intentionally remove this???  Surely, there was no demand for the removal of this feature.

If someone wants to listen to music on low fidelity in one ear, and has the battery life on both the phone and headset to waste, good for them.   

Removing this feature causes an absolute and critical problem.   Regardless of whether or not I am wearing the headset, the only place I can hear my phone ring is in the headset because it changes where media, i.e.,  ring and notification tones, are played.   This is a significant problem as I do NOT wear the headset unless I am actually using it.

[M_Salman]

Hi @MHCLV,

Thank you for explaining your experience. I completely understand how frustrating this change is, especially since it affects something as important as hearing your phone ring when you’re not wearing the headset.
 

The streaming audio option was disabled as part of a product update, and we recognize that this has caused inconvenience for users who relied on it for notifications and alerts. I’m truly sorry for the disruption this has caused to your daily use.
 

Your feedback has been shared with the appropriate team, and comments like yours are very important in helping us understand the real-world impact of these changes. While we don’t have a timeline for any updates right now, please know your concerns have been heard.
 

Thank you for taking the time to reach out and for your patience.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[MHCLV]

So, how about solving a tech support issue for me?   I have a Google Pixel 9 with Android 16.   When this headset (Voyager Legend 50) is powered on, the message notification sound plays through it, regardless of whether I am wearing it. The only way to prevent this - and hear the notification sound - is to turn off the headset.  How do I resolve this??

[M_Salman]

Thank you for your response @MHCLV 

I understand how inconvenient that can be, especially when notification sounds are being routed to the headset even when you’re not wearing it. This behavior is related to how Android handles Bluetooth audio routing, and it can be adjusted.
 

On your Pixel 9 running Android 16, please try the following steps:
 

• Go to Settings → Bluetooth
• Select the gear icon next to Voyager Legend 50
• Turn Media Audio off to prevent notification and message sounds from playing through the headset
• Keep Call Audio on so calls continue to route through the headset
   

After making this change, notifications should play through the phone speaker while calls still use the headset. I hope this helps resolve the issue.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @MHCLV 
 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[MHCLV]

The settings you want me to change do not exist with this headset on the phone. The only options on the headset's settings are spatial audio and allow access to contacts and call history. There are no other settings for the headset.

[MHCLV]

This was not useful.  The setting you mention do not exist on my phone with this headset.

[M_Salman]

HI @MHCLV, thank you for your response.
 

We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet!

We've exhausted our troubleshooting options here. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day!

Take care, and have an amazing day!

Regards,
Salman