• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Hello,

I have realize that in low temperature my PLT 5200 doesnt` working.

I connected whit another phones, (Samsun, iPhone) but effect is the same. Someone who in on the other hand doesn`t hear me. Additional I hear myself echo.

 

some have the same problem?

 

1 REPLY 1
HP Recommended

Hello @sir_michu,

 

Welcome to the Poly community. 

Does this happen only when the headset is being used in Low temperature? 

Also, Have you tried updating headset's firmware and/or  disabling smart sensors ?

 

You may also try re-pairing the headset with your smartphone and see if that helps in improving the situation. 

If these steps do not help, please work with our support team for further assistance. 

Regards,

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.