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‎08-15-2023 11:50 PM

HP Recommended
Product: Voyager FOCUS2 M
Operating System: Microsoft Windows 10 (64-bit)

headphone is not getting charge after 2 or 3 hour of charging its speek battery low we have try to charge with both option 

also did the reset headphone but still same.

1 REPLY 1

‎08-16-2023 12:47 PM

HP Recommended

Hi 236U10,

Welcome to HP Poly community!

You can try charging the headset using different charging cable and different socket. Also ensure that the headset firmware is up-to-date.
If you are still unable to charge the headset, please do not hesitate to contact our Customer Care Team at 800-985-9815 to replace the headset under warranty.  

 

Regards,
Prajwal

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