my poly 4300 headset quit connecting to my eyephone or my laptop

[akeller77]

my Poly Voyager 4300 quit connecting to my computer or cell phone

[M_Salman]

Hi @akeller77, Welcome to the Poly HP Support Community.
 

I'm sorry to hear you're experiencing issues with your Voyager 4300 headset. I understand how important it is for your headset to function reliably, and I appreciate your patience as we work to resolve this.
 

To assist you further, I kindly request you to follow the troubleshooting steps below:

1. Connect the headset to your PC via USB cable and open the Poly Lens application. Please check the headset firmware version and update it if needed.
2. If you're using a Windows PC, go to Device Manager, locate the Voyager 4300 driver, and uninstall it. After that, restart both your PC and the headset, then reconnect and test the device.
3. Ensure the headset is set as the default audio device on both your PC and your softphone.
4. Finally, please perform a reset of the headset using the Poly Lens application and test the performance again.
    

If the issue still persists, I would request you contact our HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link. https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman