my poly voyager uc bt700 headset not powering up after interrupted firmware update

[taniagupta2307]

I was updating the firmware on my poly voyager uc bt700 and it was interrupted in between & now my headset is not powering up. What can I do?

[Meghana_10]

Hello, @taniagupta2307, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly Voyager Focus UC headset. 

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
 

Please hard reset your Poly Voyager Focus UC headset.
 

• Press and hold both the Mute and Call buttons for 5 seconds until the LED flashes purple then red, then repeat to reactivate. 

Here's a more detailed breakdown:

Purpose:

This process resets the headset to factory default settings, addressing potential issues or malfunctions. 

Procedure:

• Simultaneous Press: Locate the Mute and Call buttons on the headset. 

• Hold: Press and hold both buttons simultaneously for 5 seconds. 

• LED Indicator: Continue holding the buttons until the LED flashes purple then red. 

• Reactivate (Optional): To reactivate the sensors, repeat the process; the LED will flash purple then blue. 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!

[taniagupta2307]

Hi Meghana, 
Since my headset is not powering up, I see no lights while holding the call & mute button as well.
Are you aware of anything else I can try?

[Meghana_10]

Thank you so much for the information. @taniagupta2307 

It seems like you have tried almost all the troubleshooting, and it looks like the headset is faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Meghana  

Have a great day!