poly 5200 headset goes to mute

[cnoble0154]

poly 5200 headset goes to mute

[M_Salman]

Hi @cnoble0154, Welcome to the Poly HP Support Community.  
 
I’m sorry to hear about the issue you're experiencing with your Voyager 5200 headset. I completely understand how important it is to have your device functioning reliably. 

To help resolve the issue, I recommend trying the following troubleshooting steps using the Poly Lens application on your PC:
 

1. Update the headset firmware to ensure it is running the latest version.
2. Disable or reset the headset’s wearing sensors via the Poly Lens app.
3. Confirm the headset is set as the default audio device on both your PC and softphone.
4. Perform a full reset of the headset through the Poly Lens application.
    

If the problem persists after these steps, I encourage you to contact our HP Support team. Our dedicated support engineers are well-equipped to assist further and work toward a resolution. You can reach HP Support by clicking the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or it solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman