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‎06-03-2026 08:20 AM

HP Recommended

hello how can update still error   could you please support 

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1 REPLY 1

‎06-03-2026 03:02 PM

HP Recommended

Hello @Guna21, Welcome to the HP Poly Support Community. 

 

Thanks for reaching out about your query regarding the Poly Lens. 

 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

 

Could you please uninstall and install the updated version of the Poly Lens which is the Poly Studio Application for all the updated features?

HP Poly Studio App – Manage Your Devices and Improve Communication with Ease | HP® Official Site

Have a great day!

I'm an HP Employee.


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