poly voyager 4320 not working with teams

[Ettore_b]

headset is working normally with computer audio, as soon as I start a teams call it stops working and left side is flashing red (front back alternatively)

very annoing if I think I got this headset only for Teams

[M_Salman]

Hi @Ettore_b Welcome to Poly HP Support Community.  

I’m truly sorry to hear about the issue you're experiencing with your Voyager 4320 headset. I understand how essential it is for your headset to function properly, and I appreciate your patience as we work through this together.
 

Please follow the troubleshooting steps below to help resolve the issue:

1. Update the Firmware:
   Ensure the headset’s firmware is up to date by using the Poly Lens application on your PC.
2. Reset or Disable the Wearing Sensors:
   Using the Poly Lens application, try disabling or resetting the headset’s wearing sensors.
3. Set the Headset as Default in Microsoft Teams:
   Verify that the headset is set as the default audio device within the Microsoft Teams application.
4. Update Microsoft Teams:
   Make sure that you are using the latest version of Microsoft Teams.
5. Check Poly Lens Settings:
   In the Poly Lens application, go to Settings > Target Softphone > Microsoft Teams and ensure it is properly configured.
   
    

If the issue still persists,  I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman