poly voyager surround 80/85 Disable play/pause on tap

[therealkelemvor]

Hello,

I've got several poly voyager surround 80 and 85 headsets.   They have a feature where the side of the headset detects a tap (it's not a physical button) and when it does, it presses play or pause in whatever app is open on  your cell phone or PC.   How can I disable the tap detection?   My users frequently take the headset off of their ears to have a conversation with someone face to face.  Often, while the headset is resting around the person's neck it will detect a tap and press play on their phone (or PC).  

I've searched through the manual and the poly lens app for an option and I cannot find it.  I found an option to disable the physical "custom button" - or reconfigure that button to do something else.  However, the settings for custom button do not affect tap detection.

How can I disable the play/pause action when the headset detects a tap?   It's definitely the worst flaw in these headsets that my users and I have encountered.   These headsets would be darn near perfect if we could find a way to disable it.

[Meghana_10]

Hello @therealkelemvor Welcome to the Poly HP Support Community. 

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly

Please feel free to contact us here anytime you need any further assistance.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

Have a great day!