"PC disconnected. PC connected." Error message goes off during calls

[adsfasetq34q34a]

During calls, my headset will give me this message: "PC disconnected," and then a moment later, "PC connected." And this happens every few minutes. I have tried resetting the headset, updating software, and disconnecting and reconnecting Bluetooth. Nothing has worked. 

Customer service has not been helpful at all. I've reached out several times - the last time I tried reaching out via chat, and finally gave up after not receiving a response for over an hour and a half. The chat includes a message at the top: "Leave as many messages as you'd like and we'll get back to you as soon as possible. We'll save your chat history, so you can leave and come back anytime." I have left messages several times and have yet to receive a response. I'm also unable to return to the chat history after closing the chat window. 

[Meghana_10]

Hello, @adsfasetq34q34a, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly headset.

Could you please let me know the make and model of the Poly headset so that I can assist you better?
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana
 

[adsfasetq34q34a]

Poly Voyager 4310 

[Meghana_10]

@adsfasetq34q34a I am really sorry for the trouble you went through. Please contact us once again via our HP support page; one of them from the technical support team will definitely help you. Below is the link to our support page. 
https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

[adsfasetq34q34a]

HI Meghana, 

I have previously reached out to HP Support chat multiple times and this issue has still not been resolved, which is why I came here. The customer support chat has been TERRIBLE. The last time I reached out, I literally had to wait over an hour until someone finally got to me. I was working at the time, so I left a message to please not close the window, and that I would return shortly--they waited about a minute and then closed my case. And that was not the first or second time I have had to wait. Also, of the help suggestions I have been provided, not one of them has worked and the issue has persisted. I don't understand why this is happening. Has this issue come up before for anyone? I am ready to throw my device in the trash and never purchase another HP product again. 

[adsfasetq34q34a]

Also, the Customer Support Chat displays this message at the top of the chat window: "Leave as many messages as you'd like and we'll get back to you as soon as possible. We'll save your chat history, so you can leave and come back anytime."

I have not found this to be true AT ALL. I have left several messages, but have been unable to find previous chat histories. I have also NEVER received a response to any questions I asked. I simply get a message that says "oh, looks like you left, I will close your case." How helpful is that? HP should not display this message if representatives aren't following it. So frustrating! 

I just started a new chat with HP customer support. Let's see how long it takes for someone to get to me...

[Meghana_10]

I am extremely sorry for the trouble caused to you. @adsfasetq34q34a 

Please try once again, contact our technical support agent, and let me know if the issue has been resolved.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana