unable to use bluetooth devices

[sahu761]

Hi HP Community,

I'm facing an issue with Bluetooth on my HP laptop. I was using my Bluetooth earbuds earlier, but due to some connection issues, I removed (forgot) the device from my laptop as a troubleshooting step.

Now, when I try to reconnect, the earbuds are not appearing at all under "Add a new Bluetooth device," even though they are in pairing mode and work fine with my phone.

Steps I’ve already tried:Restarted the laptop and earbuds,Turned Bluetooth off and on,Updated Bluetooth drivers from Device Manager,Ran the Bluetooth troubleshooter

Despite this, the earbuds still don’t show up in the list of available devices.

Any help would be appreciated!

Thanks in advance,

[M_Salman]

Hi @sahu761, Welcome to the Poly HP Support Community.
 
I'm sorry to hear you're experiencing issues with your earbuds. I'd be happy to assist you further, could you please provide the name and model of the earbuds so I can support you more effectively?

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman