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‎11-19-2024 01:03 PM

HP Recommended
Product: Voyager 5200 UC

peace,
1. I saw that today there was an update to the charging box of the 5200, what did the update contain?
2. Is it possible to update a normal 5200 not UC

3 REPLIES 3

‎11-19-2024 01:15 PM

HP Recommended

Yes, @yakov6, please update the firmware of the Voyager 5200 charging case and the headset.

Regards,
Meghana 

I'm an HP Employee.


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‎11-22-2024 02:58 AM

HP Recommended

Thanks for the answer.
1. After the latest updates, the charging box runs out quickly.
2. What was included in the latest update?
3. Can I update any charging box, not just the BT700? Since I have 4 charging boxes, only the BT700 box can be updated.
4. Can I update the 5200 headphones without UC and without connecting to a computer?
5. When will the next update for the headphones be released?

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‎11-22-2024 05:40 AM

HP Recommended

Thank you so much, @yakov6 

 

Yes, you can update any other Poly charging case if you have; however, any device that you need to check for any features or do the firmware updates it should be connected to the PC. Hence, the Poly Voyager 5200 headset needs to be connected to the PC to do the firmware update via the USB cable provided to you.

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,
Meghana

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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