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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
poly v5200
Microsoft Windows 10 (64-bit)

I have been using a v5200 for years as well as it's predecessor.  They typically break physically.  The over the ear section breaks.  I have ordered replacements twice. They both randomly reduce my transmitted voice to a lower level as reported by my phone call recipients.  The condition is intermittent.  My old v5200 still works fine.  I taped it together.  Appreciate any suggestions.  Thanks. 

1 REPLY 1
HP Recommended

Hello, welcome to the HP Poly community.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.