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‎09-05-2023 01:21 PM

HP Recommended
Product: poly v5200
Operating System: Microsoft Windows 10 (64-bit)

I have been using a v5200 for years as well as it's predecessor.  They typically break physically.  The over the ear section breaks.  I have ordered replacements twice. They both randomly reduce my transmitted voice to a lower level as reported by my phone call recipients.  The condition is intermittent.  My old v5200 still works fine.  I taped it together.  Appreciate any suggestions.  Thanks. 

1 REPLY 1

‎09-05-2023 03:09 PM

HP Recommended

Hello, welcome to the HP Poly community.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

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