voyager 4300 not charging

[12Chris1]

Just bought Voyager 4300 UC and it was chanrged not it is not charging, tried everything nothing works

[M_Salman]

Hi @12Chris1 Welcome to Poly HP Support Community.  

Kindly use a different charging cable and power adapter, and if the headset powers on, proceed to update the firmware and reset the headset through the Poly Lens application.

If the issue still persists, I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

https://support.hp.com/us-en/poly
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman