voyager 5200 is not switch on

[Voyager5200]

Voyager 5200 Series blue tooth head set with S/N3AEN4D is not switching on

[M_Salman · Accepted solution]

Hello @Voyager5200, Welcome to the HP Poly Support Community.

Thank you for reaching out with your query regarding your Poly device.
 

I'm sorry to hear you're experiencing an issue with your Voyager 5200 headset. I understand how important it is to have your headset functioning reliably, especially for your day-to-day communication needs. I’d be glad to help you troubleshoot the issue.
 

Please try the following steps:
 

1. Charge the Headset:
   Try charging the headset using a different power cord and power adapter to rule out any charging-related issues.
2. Check for Indicator Lights:
   If the headset appears to be charged but there are no lights on the device, please connect the headset to your PC using a USB cable.
3. Poly Lens Detection:
   Once connected, open the Poly Lens application and check if the headset is being detected. If it is, please proceed to verify and update the firmware through the application.
4. Reset the Headset:
   As a final step, perform a headset reset using the Poly Lens application.
    

Please let me know the results after performing these steps, and feel free to reach out if you need further assistance. I’m here to help ensure everything is working smoothly for you.

Take care and have an amazing day!

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Salman

[M_Salman]

Hi @Voyager5200, 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!

Regards,
Salman

[Meghana_10]

Hi @Voyager5200, I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana 

[M_Salman]

Hi @Voyager5200,

Hope you're rocking an amazing day! Since we haven't heard from you yet, we will be archiving this case for now; however, you can respond to the same thread to continue the conversation. 

If you need any more help or just want to say hi, we're here for you - just a message away!

Take care, and stay fantastic!

Regards,

Salman