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‎08-11-2026 11:03 PM

HP Recommended
Operating System: Microsoft Windows 11

HP ProBook 445 G6

Serial number

Device Freeze screen ka photo

Purchase bill

Problem: restart ke baad Device Freeze aa raha hai aur passcode maang raha hai.

 

“My HP ProBook 445 G6 is showing a Device Freeze screen asking for a passcode after restart. Please confirm whether this device is enrolled in any organization/device-management system and tell me the official procedure to unlock or release it.”

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1 REPLY 1

‎08-13-2026 09:35 AM

HP Recommended

Hi @35884 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

The Device Freeze screen requesting a passcode after restarting indicates that the system may have a security or device-management lock, rather than a normal Windows freezing issue. Since the device is an HP ProBook 445 G6. To further assist you:

  • Please provide a clear photo of the complete Device Freeze screen, including any passcode prompt, error/reference number, or organisation name displayed.
  • When did this issue start, and did it occur after any BIOS/Windows update, system reset, reinstallation, or change of ownership?
  • Was the laptop ever owned or managed by a company/organisation, and do you have the original purchase invoice or proof of ownership?

Take care and have an amazing day!

I'm an HP Employee.


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