• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked

‎05-11-2021 07:52 AM

HP Recommended
Product: Probook 450 G8 and USB-C dock G5
Operating System: Microsoft Windows 10 (64-bit)

We have about 75 450G8 machines in use with G5 docks and dual HP E24 G4 monitors.

One laptop stopped recognising the monitors attached to any of the docks.

Tried a lot of things already besides the obvious, like dock f/w upgrade, reinstall W10, HP Support Assisitance updates, Windows updates.

Any help appreciated!

1 REPLY 1

‎05-12-2021 04:01 AM - edited ‎05-12-2021 04:02 AM

HP Recommended

This issue is spreading slowly and looks like related to a BIOS update. T70 Ver. 01.03.02 01/14/2021.

Somehow one is working again. Took it home, used it there, returned to office, docked and it worked again. Unfortunately I cannot reproduce it on one of the others.

We rely on an IT Service provider for updates and support and I created a ticket there as well with the same info.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.