• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-16-2022 06:12 AM

HP Recommended
Product: HP ProBook x360 435 G7 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

I have 2 problem, 5MP camera dont work and fingerprint reader dont work.

 

I have Windows 11 21H2 64bit

 

If I try to update drivers and software automatic I get this message:

We were unable to find drivers for your product.

 

I update manual, 

HP Universal camera driver 2020.0.19041.8 Rev.A

Synaptics FS7600 WBF Touch Fingerprint driver 6.0.110.1110 Rev.A

 

In device maneger I see 5MP camera, I dont know to look after the fingerprint reader.

 

I think its a software problem, I dont find any software to download from HP

 

Windows camera app only show webcam

 

In the HP security software I try to add fingerprint but it say insert fingerprint reader.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.