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- 5MP camera dont work, Fingerprint reader dont work

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01-16-2022 06:12 AM
Product: HP ProBook x360 435 G7 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11
I have 2 problem, 5MP camera dont work and fingerprint reader dont work.
I have Windows 11 21H2 64bit
If I try to update drivers and software automatic I get this message:
We were unable to find drivers for your product.
I update manual,
HP Universal camera driver 2020.0.19041.8 Rev.A
Synaptics FS7600 WBF Touch Fingerprint driver 6.0.110.1110 Rev.A
In device maneger I see 5MP camera, I dont know to look after the fingerprint reader.
I think its a software problem, I dont find any software to download from HP
Windows camera app only show webcam
In the HP security software I try to add fingerprint but it say insert fingerprint reader.
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