• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
HP Recommended
HP Probook 6550b
Microsoft Windows 10 (64-bit)

My Bluetooth disappeared after migration to Win10. Beside that I have in my device manager reported some missing drivers. I don't know if these two issues are related to each other. Wifi works ok. Function keys seems not to be active but I can leave without it :). 

 

Not working hardware IDs below:

 

PCI\VEN_1180&DEV_E852&SUBSYS_1471103C&REV_01
PCI\VEN_1180&DEV_E852&SUBSYS_1471103C
PCI\VEN_1180&DEV_E852&CC_088000
PCI\VEN_1180&DEV_E852&CC_0880

 

Please , can you advice sth.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need this driver for that device...

 

This package contains the Ricoh Media Card Reader Driver for the supported notebook models and operating systems. The Ricoh Media Card Reader driver enables the integrated media card slot.

 

http://ftp.hp.com/pub/softpaq/sp46501-47000/sp46999.exe

 

The bluetooth is a bigger issue...see this discussion for the only way you will be able to get the BT to work again...

 

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/6730s-has-bluetooth/m-p/6083903#M13387...

 

You will need to use the HP Connection Manager software for your model to turn the BT on, after you reinstall W7.

 

This package provides the HP Connection Manager for the supported notebook running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53394.exe

View solution in original post

5 REPLIES 5
HP Recommended

Hi:

 

You need this driver for that device...

 

This package contains the Ricoh Media Card Reader Driver for the supported notebook models and operating systems. The Ricoh Media Card Reader driver enables the integrated media card slot.

 

http://ftp.hp.com/pub/softpaq/sp46501-47000/sp46999.exe

 

The bluetooth is a bigger issue...see this discussion for the only way you will be able to get the BT to work again...

 

http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/6730s-has-bluetooth/m-p/6083903#M13387...

 

You will need to use the HP Connection Manager software for your model to turn the BT on, after you reinstall W7.

 

This package provides the HP Connection Manager for the supported notebook running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp53001-53500/sp53394.exe

HP Recommended

Thank you very much. I would never ever thought that I have to re-install my win7 to turn Bluetooth back on. :).  Anyway I did it and indeed now it works, Thank You. I assume in case I have to install new Win10 first I have to install Win7 and than upgrade it to Win10 paying my attention to bluetooth if it's active. Hope I'll not have to do that.

 

Last item is on my list as not working:

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

Will You...?

 

HP Recommended

You're very welcome.

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects  the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Regarding the BT...now that you got it to work, it will always be on, as long as you followed my instructions to enable the BT using the connection manager, and then you uninstalled the connection manager.

 

So, should you ever need to clean install W10, the missing bluetooth should not be an issue ever again.

 

No need to reinstall W7 first.

 

 

HP Recommended

And offcourse it works perfectly :). Thank You very much for your assistance.

HP Recommended

Anytime.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.