A D3D11-compatible GPU (Feature Level 11.0, Shader Model 5.0) is required to run the engine

[Mushbyte]

I'm trying to run Valorant, but every single time I try to launch it I get a popup that says "A D3D11-compatible GPU (Feature Level 11.0, Shader Model 5.0) is required to run the engine", and the game just doesn't launch. I've tried following tutorials, disabling and enabling my graphics drivers in device manager, uninstalling them and doing a clean install, but nothing has worked for me so far. I honestly don't know what to do now. I have a 13th gen core i7-1355U cpu and Intel UHD integrated graphics.  

[BongChaGomez]

Hello @Mushbyte ,

Welcome to HP Support Community.

You’re running into a software/driver detection issue, not a hardware limitation.

Your HP EliteBook 640 G10 with i7-1355U does support DirectX 11 Feature Level 11_0 and Shader Model 5.0. Valorant should run on this machine.

When Valorant shows this exact error, it almost always means Windows or the game is not seeing the Intel GPU correctly, even though it’s physically capable.

Let’s go step by step and isolate the real cause.

First: confirm the GPU is actually exposing DX11 to Windows

This takes 30 seconds and tells us a lot.

1. Press Win + R

2. Type:

   dxdiag

3. Press Enter

4. Go to the Display tab

Check Feature Levels.

You should see something like:

12_1, 12_0, 11_1, 11_0

What this means

• ✅ If 11_0 is listed → your hardware is fine, this is a driver / software issue

• ❌ If 11_0 is NOT listed → Windows is using the wrong display driver

If you want, you can paste exactly what you see under Feature Levels here.

Fix #1 (this solves it for most people): install the correct Intel driver

HP’s driver is often too old for Valorant.

Do this instead (safe on HP systems):

1. Go to Intel’s official driver page
   👉 https://www.intel.com/iDSA

2. Download Intel Driver & Support Assistant

3. Run it and let it detect updates

4. Install the Intel Graphics – Windows DCH Driver

5. Reboot

⚠️ Ignore HP Support Assistant for this step

Fix #2: make sure Valorant is NOT using the wrong GPU profile

Even with only integrated graphics, Windows can mis-assign the app.

1. Settings → System → Display

2. Scroll down → Graphics

3. Add:

   • VALORANT.exe

   • RiotClientServices.exe

4. Click Options

5. Select High performance

6. Save

Reboot and try again.

Fix #3: verify DirectX components (often overlooked)

Valorant still relies on legacy DX files even on DX12 systems.

1. Download Microsoft’s DirectX End-User Runtime
   👉 https://www.microsoft.com/en-us/download/details.aspx?id=35

2. Install

3. Reboot

This does not downgrade DirectX 12 — it just fills missing DX11 files.

mportant HP + Valorant compatibility note

On some HP EliteBooks, this error appears if:

• Virtualization-based security (VBS) is partially enabled

• Or Core Isolation → Memory Integrity is glitching

Quick test

1. Windows Security

2. Device Security

3. Core Isolation

4. Temporarily turn Memory Integrity OFF

5. Reboot

6. Test Valorant

(You can re-enable it later.)

Hope this helps