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‎07-14-2021 04:53 AM

HP Recommended
Product: EliteBook 8770W
Operating System: Microsoft Windows 10 (64-bit)

I recently upgraded this 8770W to an i7-3820QM and NVIDIA Quadro M5000M.

 

Everything works as expected, except a few keys on the keyboard have stopped working:

 

F9, F10

 

Number row 1, 2, 3, 8 , 9 , 0

 

Number pad 1, number pad 6

 

Numpad home, numpad end

 

F, J

 

Right alt key

 

I have not been rough with the keyboard and am an experienced technician.

 

A BIOS reset has not fixed the issue. I recently had the same problem with a ZBook 15 G1 when I had installed an HD 7770M, however, this problem occurred after the M5000M had already been verified working and the keyboard was fine.

I don't work for HP. I'm smarter than the people who do.
Category:
1 person had the same question
1 REPLY 1

‎08-24-2021 10:02 AM - edited ‎08-24-2021 10:08 AM

HP Recommended

I have totaly same problem. Totaly same keys do not not work.  I try  change keyboard do not help. Reset bios, reflash bios do not help. Disconnect CMOS battery do not help.

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