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03-31-2019 02:30 PM
Product: ProBook 450 G5
Operating System: Microsoft Windows 10 (64-bit)
I have an HP Probook 450 G5 laptop. There is a section named "Absolute Persistense Module Current State" in its BIOS Setup. There are two fields in this section: "Activation State" with "Inactive" value: and "Absolute Persistense Modul Permanent Disable" with "No" value. Both fields values are READ ONLY out of the box. Absolute software (Computrace), downloaded from Customer Center, was installed without errors. Information about my laptop appeared in Absolute Customer Center. But BIOS fields, mentioned above, kept unchanged. After Windows reinstall computrace was not self-restored..
I was interacting with Absolute Support for a month without result. They hint me that the problem is on my laptop side with one recomendation - update BIOS.
HP Probook 450 G5 laptop (SKU 2RS08EA).
BIOS Version: Q85 Ver. 01.06.00 (Was updated in March 2019)
OS Windows 10 Enterprise LTSC, Version 1809, OS build 17763.107
AbsoluteSetup.exe version 126.96.36.199
C:\Windows\SysWOW64\rpcnet.exe version 8.0.944.0
C:\Windows\SysWOW64\rpcnet.dll version 8.0.944.0
2 REPLIES 2
09-14-2019 07:59 PM
I have the exact same issue. I bought a HP Zbook Studio G3, got this right out of the box. I have updated the BIOS to the latest version. The status is inactive but the computrace module is not disable. Does it indicate any risk? If it does, how to permanently disable the computrace module. Please help. Thanks a lot.
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