-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Business Notebooks
- After BIOS update can't display through usb-c docking statio...

Create an account on the HP Community to personalize your profile and ask a question
09-12-2022 10:01 PM - edited 09-12-2022 10:04 PM
To, i am into same situation after BIOS update the USB-C controller firmware has not updated & also the Thunderbird Firmware is not updating.
I have tried running the BIOS update thrice but still no luck. I have updated the logs for your reference, can someone look into this? I had support ticket 5088146000 opened but the engineer wanted to replace the motherboard for this issue which I think it is unnecessary.
2022/09/13 08:52:08.364|000067C4|Information|HPBiosUpdate::IsFirmwareReady|Status = Need to Update: Feature is same but New Version Major is greater than Current Version Major
2022/09/13 08:52:08.364|000067C4|Information|FlashConfirmPage::OnSetActive|Name: Intel(R) Thunderbolt Retimer (Conn-facing) FW
2022/09/13 08:52:08.384|000067C4|Information|HPBiosUpdate::IsFirmwareReady|Status = Need to Update: Feature is same but New Version Major is greater than Current Version Major
2022/09/13 08:52:08.384|000067C4|Information|FlashConfirmPage::OnSetActive|Name: Intel(R) Thunderbolt Retimer (SoC-facing) FW
2022/09/13 08:52:08.402|000067C4|Information|HPBiosUpdate::IsFirmwareReady|Status = Need to Update: Feature is same but New Version Major is greater than Current Version Major
2022/09/13 08:52:08.402|000067C4|Information|FlashConfirmPage::OnSetActive|Name: USB-C Controller Firmware