Solved: Another Warranty Question - HP Support Community

Chripper · ‎08-21-2020

If I receive an HP laptop that had a previous owner, and the warranty is still active, would I be eligible to get it fixed under warranty?

I tried the chat, but I can't get passed the bouncer... I mean, the Virtual Assistant. I've tried to ask the customer services on Twitter, unfortunately, it's akin to banging my head against the wall.

IT_WinSec · ‎08-22-2020

Hello @Chripper

Thank you for posting in the HP Support Community.

Yes, as long as the warranty is active, you will receive free support and service for your device no matter you may be the second owner/user.

Here is how to contact HP Support via phone means in your country >> https://www8.hp.com/uk/en/contact-hp/phone-assist.html

If you want, you may post your question here and as long as it is something that can be solved remotely, you will get help.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

IT_WinSec · ‎08-22-2020

Hello @Chripper

Thank you for posting in the HP Support Community.

Yes, as long as the warranty is active, you will receive free support and service for your device no matter you may be the second owner/user.

Here is how to contact HP Support via phone means in your country >> https://www8.hp.com/uk/en/contact-hp/phone-assist.html

If you want, you may post your question here and as long as it is something that can be solved remotely, you will get help.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

Chripper · ‎08-22-2020

Thank you very much. That's great.

Another Warranty Question

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