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‎11-29-2021 07:20 AM - last edited on ‎11-30-2021 05:34 AM by HP Administrator

HP Recommended
Product: Elitebook 850
Operating System: Microsoft Windows 11

I am unable to set up my bluetooth speaker (tried with JBL Go 3, Charge 5 and Tremor). It pairs quickly and shows on the list of bluetooth devices as paired and connected.  The driver is the latest and windows says the device is working properly. However I am unable to output audio to the bluetooth speaker. When I look at Settings, Audio, my bluetooth speaker shows as connected. But when I go to System, Sound, only the built-in speakers and headphones show as available devices. I clicked on add devices and selected bluetooth - it doesn't pick up any of my bluetooth speakers. So even though my bluetooth speaker shows as connected, It doesn't show as a sound output device and I cannot get it to do that. How do I resolve this?

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