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‎03-08-2025 09:08 AM

HP Recommended
Product: HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC

I cannot get any audio on my PC, this occurred after a windows update, and we cannot resolve ... any thoughts / guidance appreciated.

John

Category:
3 REPLIES 3

‎03-08-2025 09:17 AM

HP Recommended

Hi, John:

 

Have you updated the audio driver to the latest version on your PC's support page?

 

HP EliteOne 1000 G2 23.8-in All-in-One Business PC Software and Driver Details

 

That would be the only suggestion I can offer.

 

If the page doesn't load properly, here is the direct link to the driver file.

 

8.65.317.104 

 

sp155239.exe

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‎03-08-2025 10:22 AM

HP Recommended

Hi Paul ... Thanks for that, I have tried that previously and retried just now, no luck I am afraid.

 

Thanks for the advice and toughts 

John

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‎03-08-2025 10:41 AM

HP Recommended

You're very welcome, John.

 

Sorry that the latest audio driver didn't work.

 

Hopefully the issue has been reported to Microsoft, and they will fix the problem.

 

Paul

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