BIOS Password-protected on my HP EliteBook 850 G1

[Felice_Rosso]

Hi,

I can't access the BIOS on my PC HP EliteBook 850 G1, because the first time that I got it, is password-protected. And then I didn't know that it was password-protected. So now I can't access the BIOS, because I get a screen saying: "Login User ID : BIOS Administrator Enter Password Audible alerts: DISABLED Press F5 to enable". If I type an incorrect password, I get: "Login User ID : BIOS Administrator Enter Password Again". After entering 2 times an incorrect password, I get a screen saying: " On-Screen Keyboard". After entering another time an incorrect password, I get another screen saying: "Authentication Failed System locked Press the power button to restart the system". I tried using some possible BIOS Password Reset tools, but they didn't work. A video that I'm seeing here: [content removed], he/she didn't explain step-by-step on how to do it.

I also tried some password combinations but they didn't work.

And also as I know, I don't know why I don't get an halt code after entering 3 times an incorrect password. And another strange thing, I gives me 4 attempts instead of 3 to enter the correct password, which after entering 3 times an incorrect password, it gives me another attempt to emter the correct password by displaying the: "On-Screen Keyboard" screen.

Before contacting HP or bringing my PC to a PC assistance, can anyone tell me I there are any other ways to reset BIOS Password on my HP EliteBook 850 G1.

Also I'm Italian from Italy and I may don't comprend the replies that you'll write me to this post, but first, I'll try to translate with something like Google Translate, then if I don't comprend it l, I'll reply.

Can anyone tell me what do I do now? Because, I need to change some settings in the BIOS.

Thanks

 

[MayS]

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards,
MayS.