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Locked

‎12-10-2018 12:33 PM

HP Recommended
Product: Probook 6570b
Operating System: Microsoft Windows 10 (64-bit)

Hi!

 

I recently bought a used HP Probook 6570b from the Norwegian equivalent of Ebay. My issue is that the BIOS is locked with a password. CMOS does not clear it. Failing the password does not provide an error code. I'm stuck.

 

Thank you for reading and any and all input. 

2 REPLIES 2

‎12-10-2018 12:44 PM

HP Recommended

Welcome to the HP Support Community @Bla0

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

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‎12-11-2018 04:45 AM

HP Recommended

Alright, so the answer I got was that the guarantee had run out and the only thing they could do was to replace the system board. Guess my next step is ordering another chip and a programmer.

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