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12-10-2018 12:33 PM
I recently bought a used HP Probook 6570b from the Norwegian equivalent of Ebay. My issue is that the BIOS is locked with a password. CMOS does not clear it. Failing the password does not provide an error code. I'm stuck.
Thank you for reading and any and all input.
12-10-2018 12:44 PM
Welcome to the HP Support Community @Bla0
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
When talking to the HP rep ask them to escalate your service request.
Just to note:
Do not try removing the RTC/BIOS battery. As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.
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