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- BSOD when connected to Lightning 3 dock and monitors are con...

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01-22-2019 06:24 AM
Product: Zbook 17
Operating System: Microsoft Windows 7 (64-bit)
Stand alone the laptop works.
Connected to the dock it works.
Connect a USB hub or a monitor to the dock and i instantly get BSOD. Boot with anything connected to the dock and its BSOD.
I have updated all drivers, Updated the lightning software and the dock firmware. I am stumped.
1 REPLY 1
01-28-2019 08:52 AM
Can you provide information on which Zbook 17 generation are you using, and what is a lightining dock? is that an HP dock? how is the dock connected to the Zbook?
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