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_Mass_
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Message 1 of 4
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Battery Automatically Shuts Down after 25%

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HP Spectre X360 Convertible 15-Bl1XX

I regret spending over $1600 for this machine at the time. I already had tons of issues just after the month of buying it. However, its been a while and there's a new (and maybe obvious) issue with the device.

 

The device automatically shuts down after 25%. Here's the battery report (attached), please suggest me how should I proceed?

Screenshot_7.png

I know the cycle count is already over the limit and the Cell Voltage 4 is 0. 

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@_Mass_ Welcome to HP Community!

 

I understand that Battery Automatically Shuts Down after 25%.

 

First of all, shut down the notebook, unplug the AC Adapter, remove the battery, and then hold down the Power button for a full minute.

 

Now, plug in the AC Adapter without the battery inserted, start the notebook, open windows Control Panel, open Device Manager, expand the entry for Batteries, right click on and the Microsoft ACPI Compliant Control Method Battery and select Uninstall do not uninstall anything else here.  When the uninstall is complete, shut the PC down, unplug the AC Adapter, re-insert the battery and then start the PC on just the battery.  Windows will automatically reinstall the driver - leave Windows running for a few minutes. Shutdown the PC again.  Now plug in the AC Adapter ( with the battery still inserted ) and start the notebook, let the battery fully charge, then unplug the AC Adapter and run on the battery to see if this has helped the issue at all.

 

Please update the BIOS and check.

 

Keep us posted,

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_Mass_
Author
Level 2
17 12 0 0
Message 3 of 4
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Hi there, thanks for responding.

 

I feel disappointed to know that a verified HP Support Agent doesn't care about the details of the issue and starts responding and suggesting right away.

Screenshot_17.png

 

As it is clearly displayed on the top of the thread that my device is HP Spectre X360 Convertible 15-Bl1XX, and you as a support agent should know that it is an ultrabook and has a non-removable battery! So, that drives to a conclusion that your suggested solution is flawed.

 

 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 4 of 4
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@_Mass_

 

I understand your concerns.

 

No need to remove the battery. just uninstall the Microsoft ACPI Compliant Control Method Battery drivers from the device manager and update the BIOS and check.

 

Please let us know the result.

 

Have a nice day!!

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