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‎05-10-2020 08:39 AM

HP Recommended
Product: Example: Omen 15
Operating System: Microsoft Windows 10 (64-bit)

Hi 

i am facing issues regarding the battery charging . after use of my laptop when i turn off my laptop and put in charge , after 2  hours it still shows same battery % when i turn off my laptop. 

like yesterday i turn off my laptop at 32 % after turn off and put in charge after 2 hr it was still at 32%  !!!

is it any windows 10 update bug or i had some serious battery issues ?? please help

i bought this laptop 2 month ago.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2020 08:02 AM

HP Recommended

@harshal98 Welcome to HP Community!

 

I understand that you are facing issue with the battery charging.

 

Do not worry. I will try to fix the issue.

 

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-19-2020 08:02 AM

HP Recommended

@harshal98 Welcome to HP Community!

 

I understand that you are facing issue with the battery charging.

 

Do not worry. I will try to fix the issue.

 

Please uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

Was this reply helpful? Yes No
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