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ZOXcro
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Message 1 of 2
157
Flag Post

Battery in new ZBOOK draining and under waranty what to do?

‎12-03-2020 06:27 AM

HP Recommended
Product: HP ZBook 17 G6
Operating System: Microsoft Windows 10 (64-bit)

Dear, please help,

I have new HP ZBook 17 G6 under warranty and my battery is not able to stay alive on shut down laptop for two days (not working). After the weekend I need to plug it and charge for 15 min before startup.

It seems that battery defects and using power internally.

As my warranty is active for a 24month more and I can't find a way how to declare officially this problem to the HP and request for a new battery.

1 REPLY 1
soccer_dan
Level 8
Level 8
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Message 2 of 2
Flag Post

‎12-04-2020 10:22 AM

HP Recommended

The HP Support Assistant tool has a battery check tool (only available in that tool) that will query the battery electronics and help determine if there are battery cell problems and could be used to get a warranty replacement should it show failures

I work for HP. However, all opinions and comments are my own.
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