Battery issue

[RBN3]

I recently put a new battery in my PC but the battery doesn't charge further than 99% and locks in 35% charge left. After I plugged in the charging started from 1%. Also, it takes relatively more time to drain the battery from 99% to 98%. I changed to a new battery again but  also there is same problem.

[Nirvana_95]

Hi @RBN3 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing battery-related issues on your system. Do not worry, we are here to fix it.

Did you make any hardware or software-related changes to it apart from replacing the battery?

May I know from where did you purchase the battery?

Also, I would suggest you update the drivers from the HP Support Assistant and check if the issue persists. Here is a link that will help: https://support.hp.com/us-en/document/ish_3152513-2896757-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hi @RBN3 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing battery-related issues on your system. Do not worry, we are here to fix it.

Did you make any hardware or software-related changes to it apart from replacing the battery?

May I know from where did you purchase the battery?

Also, I would suggest you update the drivers from the HP Support Assistant and check if the issue persists. Here is a link that will help: https://support.hp.com/us-en/document/ish_3152513-2896757-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[RBN3]

no, i only replaced the battery