Battery issues

[urmi1]

I have purchased it on 2nd May 2023. Since then I am noticing that, once this laptop get 100% charged still then the battery indicator light remains on until I unplugged it. That's why can't understand whether it fully charged or not. I turn it on to check if it is fully charged. 

Is this a battery issue?

I have another hp laptop which is working fine and it's  the battery indicator light turns off automatically when  it is fully charged.

pls resolve my issue.

Thanks.

[Raj_05]

Hi @urmi1,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support 

[Raj_05]

Hi @urmi1,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support