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- Bios Locked
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03-06-2018 12:05 PM
Hello, i recently purchased multiple for parts revolve 810 laptops and i have one mostly working except for the bios is locked out would someone be able to assist me with getting this reset.
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Accepted Solutions
03-06-2018 12:35 PM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
03-06-2018 12:17 PM - edited 03-06-2018 12:18 PM
after 3 times it comes up with the on screen keyboard and if i enter it incorrectly again on this screen it just says
"System Locked
Press the power button to restart the system. "
there are no codes on this page
03-06-2018 12:35 PM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
03-27-2018 10:37 PM
Thanks for the post and Welcome to HP Forums
I understand that you are facing a concern with BIOS password.
You need to contact HP support (region), they will help with BIOS password reset
you should have authorized letter, ID proof and unit invoice for verification, HP support
team will help with SMC.bin file which you could run on the unit for BIOS password reset
Hope this helped
I am an HP Employee
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